The Effect of Perceived Ease of Use, Perceived Usefulness, and Compatibility on the Intention to Use the Samsat Digital National (SIGNAL) Application in Padang

Abstract

The purpose of this research is to investigate the intention to use of application named Samsat Digital
Nasional (SIGNAL) in Padang. The theory used in this research is the Technology Acceptance Model and
Diffusion of Innovation within the variable of perceived ease of use, perceived usefulness, compatibility as
independent variables, and intention to use as dependent variables. The population of this study was motor vehicle
taxpayers in Padang. The sampling method used was convenience sampling with a total sample are 98
respondents. Data was collected by distributing the questionnaires via social media platforms and printed. The
result of this study indicates that the perceived ease of use and compatibility significantly affects the intention to
use the SIGNAL application in Padang. Otherwise, the perception of usefulness did not affect the intention to use
the SIGNAL application in Padang. Furthermore, this study can be a reference for Samsat Padang and Korlantas
Polri to socialize more regarding the use of the SIGNAL application to the vehicle taxpayer in Padang