The Relationship of Product Design Quality and User Satisfaction for Academic Potential Tests Simulation Mobile Application Development with User-Centered Design

Abstract

In developing a user-centered software, there are various things that need to be considered, such as

expectations for better development, as well as quite different stages of work. One method that can be used to

develop software that is in accordance with the user’s expectation is User-Centered Design (UCD), this method

is proven to have produced a software that is believed to have a good quality value. The Academic Potential

Test Mobile Application is a mobile-based application that can be used as a simulation to assess and measure

the value of a person's academic potential. This mobile application was developed specifically to be used as a

supporter in the New Student Admission process at Politeknik Caltex Riau. This mobile application is

developed using the user-centred design method, by using this method the application product is also expected

to have a good value. User satisfaction is an absolute opinion given by application users shortly after they use

the application, although it is of good value in terms of product quality, sometimes user satisfaction is neglected.

It is necessary to keep measuring user satisfaction even though the product quality value has been declared good.

Another study shows that there is a relationship between the value of product quality and the value of user

satisfaction for desktop application. So, in this research we would like to prove the relationship between those

two variables, in the development of mobile applications then it will become a reference for other developers in

developing a mobile application with User-Centered Design method.