Measurement of Supply Chain Management Performance with the Supply Chain Operating References (SCOR) Method at PT. XYZ

Abstract

Amidst the competition of manufacturing industry in Batam City, every company must have a strategy to
create effective and efficient supply chain performance. PT XYZ is a manufacturing company that produces lift-
ing/transporting equipment based on customer requests. This research aims to provide performance indicators (KPIs) for
each supply chain process and provide performance measurement of supply chain management performance at PT XYZ
which will be followed by improvement recommendations to improve performance. Performance measurement is using
the SCOR method from filling out a questionnaire which is then validated and then calculated the weighting value using
AHP and normalization using the SNORM de Boer method for the final result of supply chain performance. The results
of the assessment of the supply chain performance of PT XYZ are rated in the Average category. In order for the supply
chain management performance to be optimal, it is necessary to improve and improvise supply chain management by
conducting detailed demand analysis, improving inventory management, and streamlining the flow of information on
receiving customer returns.