Implementation Of E-Payment And The Influence On Service Levels And Internal Business Processes Of MSMEs In Bandar Lampung

Authors

  • D Pentiana Departement of Accounting, majoring in economics and business, Politeknik Negeri Lampung, Bandar Lampung, Lampung, Indonesia.
  • Nurmala Nurmala Departement of Accounting, majoring in economics and business, Politeknik Negeri Lampung, Bandar Lampung, Lampung, Indonesia.
  • Depita Anggraini Departement of Accounting, majoring in economics and business, Politeknik Negeri Lampung, Bandar Lampung, Lampung, Indonesia.
  • Fitri Mareta Departement of Accounting, majoring in economics and business, Politeknik Negeri Lampung, Bandar Lampung, Lampung, Indonesia.
  • Eksa Ridwansyah Departement of Accounting, majoring in economics and business, Politeknik Negeri Lampung, Bandar Lampung, Lampung, Indonesia

Keywords:

e-payment, service, internal business.

Abstract

The objective of this research is to find out how e-payment is implemented in MSMEs in Bandar Lampung
City, and how the application of e-payment affects MSME services in Bandar Lampung City, as well as how the effect of
implementing e-payment on the internal business processes of MSMEs in Bandar City Lampung. The type of data used
in this research is primary data, namely interviews with MSME owners in Bandar Lampung City, Lampung, which is the
population in this research. The focus of this research is to find out how e-payment is implemented and its impact on the
level of service and internal business processes of MSMEs. The analytical method used is simple regresion. The results
of the study indicate that the application of e-payment has a positive effect on the level of service, but it does not affect
the internal business processes of SMEs in Bandar Lampung City.

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Published

2025-01-16

Issue

Vol. 12 (2024): 12th Applied Business and Engineering Conference

Section

Articles